Guarantee and Refund Policy
Due to the perishable nature of our products we have a limited guarantee and refund policy. Although Flower World grows about 90% of the plants at its own nurseries and greenhouses, thereby guaranteeing the utmost condition of our products, we cannot guarantee and control the conditions once the plants have left our premises. Therefore our guarantee can only be extended for one growing season, such as from spring to summer, summer to fall, fall to winter and winter to spring.
If any purchase is found to be unsatisfactory due to disease and/or other causes originating at Flower World we will replace it, if available, or issue an in-store plant credit for the purchase price. All returns need a manager's approval. Please return the plant with your original sales receipt and plant tag. Any complaints about dormant nurserystock items not pulling out of its dormancy will be handled on an individual basis, if Flower World has been notified in a timely manner.
Although we exercise the greatest care to identify all varieties properly, mislabeled products do not qualify for credit due to conditions beyond our control. In no event shall Flower World be liable for more than the purchase price.
Returns on non perishable items returned after more than two weeks after the original purchase date will be issued an in-store credit only.
Delivery Services
Flower World can deliver your large trees and shrubs and statuary. The flat fee per delivery (curbside delivery) is based on the distance from Flower World's location in Maltby to your address.
- The basic delivery fee within an approximately 10 mile radius is $ 65.00. This includes most of the following areas: Bothell, Monroe (west), Mill Creek, South Snohomish, and Woodinville.
- The next basic delivery charge is $ 75.00 to areas within an approximately 16 mile radius, which includes some of the following areas: Edmonds, Everett, Lake Stevens (south), Juanita, Kirkland, Redmond, and Mountlake Terrace.
- The third basic delivery charge is $ 85.00 to areas within an approx 22 mile radius, which includes some of the following areas: Bellevue, Carnation, Issaquah, Marysville, Mercer Island, and Seattle.
One delivery charge applies no matter how many items are to be delivered. If the trees are so large and heavy that they need more than one person to lift and carry, an additional 50% will be charged for two-man jobs, unless the customer is available and willing to help with the unloading. Most deliveries can be made within one week of purchase.
For deliveries outside our basic delivery area, we will have to adjust the price depending upon the mileage and the delivery time.